Policies:

• Used parts are cheaper than new ones, but no warranty will be provided for labor or parts.
• New parts from the manufacturer are covered under the manufacturers warranty, Labor is covered under Solitec’s warranty.
• “New old stock” parts are parts that are no longer manufactured, but have never been used. This can also apply to buying “open box” or new parts not directly from the manufacturer (ebay for example). These parts will be covered under Solitec’s warranty on a case by case basis, depending on the age of the NOS part, reliability of the seller, etc. You will be informed if a part is covered or not.
• As of now, we greatly prefer to pick up the troublesome machine at the customers residence / business, and bring it back to our location to diagnose.
• If on site diagnostics and/or repair are needed, please let us know ahead of time so the appropriate tools/software can be brought.
• We will in no way, shape or form assist customers with illegal activities (hacking, blackmailing, piracy)

Computer building:

• For building a pc with new parts, there is a one time fee of $120 for the whole job, not including parts/software. This only applies to assembly, installing Windows/Linux, and installing drivers. Anything past that is billed hourly at the normal rate (setting up software, installing games, overclocking, etc.) it is up to the discretion of Solitec whether a PC build falls under the flat fee or hourly. Outside of the PCs case, if any used parts are used in the build, the build is charged by the hour.

Specialty tools:

• If any specialty tools are needed for the job, as in tools that are rarely used or specific to that machine, they will be billed identical to a part. (special screwdrivers, suction cups, etc)

Customer data:

• Unless the customer specifically states that they want their information on a pc backed up, we hold no liability for lost data. We will ask the customer if data needs to be backed up prior to touching the PC. We do not specialize in data recovery.
• If illegal content is found on a customer's hardware we will report them to the authorities.